FREE SHIPPING: Orders over $150, shipped within the continental United States only. (excludes kitesurf boards, surfboards and standup paddleboards) Please allow 7-14 business days for free deliveries. Tracking numbers are not available.
USPS SHIPPING: USPS Parcel Post and First Class is our standard method of shipping for most orders in the USA unless otherwise specified. Please allow 7-14 days for delivery. USPS Priority is also available, tracking may be requested. Allow 2-4 days.
UPS GROUND: UPS is the most reliable shipping resource. UPS Ground shipments can be insured for the price of the purchase, contact us for insurance rates. Ups provides live tracking information and takes 2-3 business days for the West Coast or 5-7 business days for the East Coast.
UPS 3 DAY, 2ND DAY, & AIR OVERNIGHT: UPS Air services are guaranteed delivery in 3 business days for 3 Day Select, 2 business days for 2nd Day, and 1 business day for Overnight. All orders are typically shipped within 24 hours from the time of placing your order.
UPS GROUND DELIVERY SERVICE FOR ALL KITE BOARDS, SURFBOARDS AND SUP’S: All kitesurf boards, surfboards and standup paddle boards ship anywhere in the continental United States via UPS Ground or Ground Freight Carrier.
These products do not qualify for free shipping. Prices vary per board and location. Please contact us for an accurate quote. Please allow 5–12 business days for delivery. Expedited Shipping Available. SUP over 8’6 ship via Ground Freight Carrier.
INTERNATIONAL, AIR & EXPEDITED SHIPPING: Please call 888.411.0732 or email firstname.lastname@example.org. Please indicate what you will be ordering and provide a complete shipping address so we can supply you with an accurate shipping quote.
For international orders the customer is responsible for all import duties and taxes their country may charge.
ORDERS UNDER $150 & LOCAL PICK UP: For Shipping Quotes on all other products online follow these instructions to use the Shipping Estimator in your cart.
- Add Items to Cart
- Go to My Cart and Use the Shipping Estimator in My Cart.
- The Shipping Estimator will give you a shipping quote for the products you selected and the different shipping methods.
- At checkout after you enter your zip code you will have the options for shipping or for local pick up. Please select local pickup only if you intend to pick this at our retail store 3310 Powell St Oakland CA 94608. Please contact us to make those arrangements.
SHIPPING CALCULATOR: Our checkout shipping calculator is provided as a time and cost estimate tool in your Cart to calculate the estimated shipping charges. It’s most accurate however, additional shipping charges may apply, we will notify you if they do. Please contact us directly for the most accurate estimates.
NEED YOUR ORDER SOONER?: You can upgrade any order to UPS 3-Day, 2-Day or Overnight Delivery. We also have express freight and international options.
The Shipping Estimator (instructions above) will give you a shipping quote for the products you selected and the different shipping methods.
TRACK YOUR ORDER: With USPS Priority and UPS we can, if requested, email your tracking number directly to the email address supplied in your order. Therefore it is important that you supply an email address that is accurate and that you check regularly. This tracking number is not generated until the order is processed and leaves our building. If requested you can expect your tracking number to be emailed to you within 24 hours after your order leaves KGB.
RETURN AND REFUNDS: We take special care to be sure that every item is in excellent condition and that we are shipping the correct item, size, and color. Although we work very hard to make sure your order is perfect, we do occasionally make a mistake. When you receive your order, please take a moment to check your item for proper size, color, and quality. If we have made an error with your order, please contact us at email@example.com within 21 days of your order ship date to exchange your unused item. If you are simply not satisfied with your purchase for any reason, you may also return any brand new and unused items in original condition and packaging, for an exchange, or store credit, subject to the terms below:
- Exchanges-If you would like to exchange your merchandise within 21 days of original purchase, please contact us at firstname.lastname@example.org for a Return Merchandise Authorization Number (RMA#). KGB Kiteboarding / KGBswag is not responsible for return shipping charges and cannot be responsible for packages sent without Delivery Confirmation.
- All Items purchased “On Sale” or purchased at a discounted price, all sales are final. Management may decide to approve that these items be returned for store credit only.
- All gift certificate sales are final and non-refundable, however they may be redeemed for their full paid cash value in store merchandise or lessons and have no set expiration date.
- All lesson sales are final, non-refundable and non-transferable.
- Refunds will not be issued on any used; Clothing, Products, Equipment (of any kind), Lessons, Wetsuits and Wetsuit related products (gloves, boots, etc), and Swim wear.
This is all good news for you, because it means that when you purchase one of our products,you can feel secure that it has not been worn or used, by someone else. Your health and safety are our number one priority.
Merchandise must be returned in the same condition in which it was originally shipped.
- KGB Kiteboarding / KGBswag is not responsible for return shipping charges and cannot be responsible for packages sent without Delivery Confirmation.
- Merchandise must be returned in the same manner that it was shipped to you. If you received it in a box, it must be returned to us in a box. We are not responsible for damage to items being returned to us.
- A Return Merchandise Authorization Number (RMA#) is required for EVERY return. Within 21 days of your order ship date, contact us at email@example.com and we will email you with your RMA# and return instructions. We can only accept items for return that you stated in your request for an RMA#. We will not be able to process any extra items for return unless you have received prior approval.
Merchandise received by KGB Kiteboarding / KGBswag without a Return Merchandise Authorization Number (RMA#), or not meeting any other of the above criteria, will not be processed as a return and will not be returned to the sender.
These shipping and returns terms are subject to change at any time without notice.
© 2013 KGBKiteboarding / KGBswag.com